• 15th & 16th
  • January 2022
  • Norfolk Showground Arena

OLL

FAQ / HELP

Unsure of where you are going, what to expect or what will happen when you get there? Well the nice chaps at OLL '22 have put together a Frequently Asked Questions and Help questions which you can click to reveal the answers. Of course if you still can’t find an answer to your specific question, then just fill in the form at the bottom of the page and we’ll get back to you with an answer ASAP.

Norfolk Showground is conveniently located on the A47 west of Norwich, close to the A11 and only 20 minutes from Norwich rail station and the airport.

By Car – Postcode for Sat Nav: NR5 0TP
From the North and West – easily situated just off the A47 Norwich Southern Bypass at the A1074 Longwater Interchange.
From the South and East – Travelling to Norwich via the A11 from London any beyond or A140 from Ipswich, take the A47 westbound and follow the signs for Norfolk Showground.

Car parking is free and attendants will be on-site to assist with parking locations.

By Train - The nearest Railway Station is Norwich, approximately 7 miles from Norfolk Showground.

By Bus - The following bus services stop directly outside the Showground: Konectbus Service Number 4, First Bus Service X1

By Air - The nearest airport is Norwich International Airport, approximately 6 miles from Norfolk Showground.

Private Jet - Your pilot should know where he is going, you’ve paid him enough!!!


If you are seeking overnight accommodation close to the event, there is a Premier Inn located right alongside the Norfolk Showground. Book early to avoid disappointment.


Attendees are welcome to attend in the cosplay of their choice. Please note there is no cosplay competition as part of OLL '22.

Common sense should apply with your theme and likeness. Weapons and sharp objects are prohibited. Nudity, political, religious or otherwise explicit likenesses are prohibited. Offensive slogans, gestures or intimidating appearances as deemed by event officials will be disallowed. OLL '22 management reserves the right to refuse entry on any grounds.

You should only take photographs of cosplayers and other attendees with their expressed permission. Cosplay is not consent to film or photograph individuals without their permission.

We expect most cosplayers will be more than happy to pose for photos with attendees, but please be courteous and ask beforehand.

OLL '22 management are not responsible for images taken on-site by attendees or their publication.


Attendees are welcome to take photographs and videos for personal use during the event.

Photography and filming of individuals e.g. cosplayers, guests, hosts, should only be taken with their consent. Please be courteous and ask beforehand.

Photography and filming for commercial use, including YouTube channels or similar, is strictly prohibited, unless you are a designated showcaser or otherwise part of the event organisation.

If you are a content creator and would like to record footage at OLL '22, please contact us prior to attending to apply for a Content Creator Pass.


OLL '22 will have plenty of options to purchase food and drink throughout the event. Food and drink should not be brought into the venue from outside.

Smoking and vaping inside the venue is prohibited. A designated outside area will be permitted.


OLL '22 will be covered by full security 24/7 throughout the weekend. For assistance please visit the on-site helpdesk.


A medical team will be on-site throughout the weekend. Please seek an OLL '22 staff member or visit the on-site helpdesk for any medical assistance.


The hosts of OLL '22, with years of experience organising gaming community events, esports tournaments, parties, games retail, live streaming and video content creation. The OLL team has brought together all our communities under one roof for the biggest celebration of gaming Norwich has ever seen!

For any enquiries not addressed here, please contact us anytime via the form below or via our social channels.


OLL '22 is open to all ages.

For ticket sales, an Adult ticket is for persons aged 14 years and older. A child designated as 6-13 years. Children under 6 get free entry.

All children should be accompanied by an adult 18+ at all times.

No children should arrive or leave the venue unaccompanied.

Please note, some video games feature age restricted content. While exhibitors will not actively highlight or promote age-restricted content, please be aware that this may be on display in some areas.


Ticket refunds can be requested prior to the event date through our ticketing partner. Please refer to your ticket email for further information.

Ticket refunds due to event cancellation or circumstances otherwise beyond our control will be processed as per the T&Cs of the ticketing partner. Rollovers to future events may be possible.

Refunds for on-site purchases e.g. Traders and Exhibitors can be made in accordance with their own refund policies. Generally speaking, refunds for goods purchased at the event are possible during the event with a proof of purchase.

The event hosts are not responsible for the customer service elements of individual traders and exhibitors.


The Norfolk Showground Arena does NOT provide a cash point facility. You should ensure you bring enough cash for your trip!

Most vendors will accept card payments.

The nearest ATM can be found at the nearby Longwater Retail Park (Sainsbury’s, Argos etc).


OLL '22 operates a zero tolerance policy for bullying and anti-social behaviour. OLL '22 reserves the right to refuse entry to the event and/or eject attendees for any actions deemed inappropriate or otherwise detrimental to the event.

OLL '22 management decisions are final on these matters and no appeals or refunds will be offered.


Tickets are issued through our ticketing partner via email. For lost tickets prior to the event, please contact us with your name, address and email address and we’ll be able to reissue the email.

Any queries related to the event can be made to the event organsiers through our website contact forms at any time. For all event queries during the event, please visit the on-site helpdesk.


Parking is free of charge. Attendants will be on-site to provide directions upon arrival.


With the exception of guide dogs, no animals can be brought to the event. Sorry!


Carers and support workers accompanying ticket holders are granted free access. Please provide your credentials upon entry.


A designated parking area will be provided, along with wheelchair and scooter access ramps.

WC facilities are also provided.

The Norfolk Showground Arena is on one ground floor level, and exhibits will allow for space between stations and attractions.


WC facilities are on-site, located near to the main entrance.


All forms of brand promotion at OLL '22 are strictly prohibited unless expressly granted by the organisers as part of an attraction, trader or exhibit.

Attendees cannot hand out flyers or other forms of brand promotion for any reason.

If you would like to use OLL '22 to promote your brand, please apply in advance.


Of course, we can never guarantee all our partner’s attendance. However, our partners have been carefully selected and the organisers have worked with them on countless occasions over the past few years.

Any changes to scheduled attractions or significant event activities will be announced through our social channels and website blogs.


Attendees’ health and safety is our #1 priority. While we expect to run the event as intended, circumstances beyond our control may cause plans to change. We will communicate any changes as soon as possible and keep everyone up to date through our social channels and website blogs.

GOT A SPECIFIC QUESTION?

If you can’t find the answer to your question above, or need some help with something specific, then please fill out the form below and a member of the OLL '22 team will be happy to assist you further.

CONTACTING SOCIALLY

You can also get in touch through any of our social media channels:

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